Navigating Indian Telecom Regulations
Call centers operating in India must comply with TRAI OSP (Other Service Provider) guidelines. Non-compliance can lead to severe service disruptions and fines.
Compliance Requirements
- Logical Separation: Prevent mixing of domestic PSTN voice calls and international internet bandwidth.
- Call Log Recording: Maintain system call logs and network audits for regulatory review.
- Registered Telecom Lines: Route calls only through approved domestic PRI/SIP lines.
Implementing compliant telecom architectures ensures stable call center operations in India.
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