Securing Outbound Call Delivery
Outbound campaigns face declining connection rates when phone networks flag caller IDs as “Scam Likely” or spam. STIR/SHAKEN protocols authenticate caller identity.
How Protocols Work
- Attestation Levels: Telecom carriers assign trust ratings (A, B, C) based on caller ID verification.
- Digital Signatures: Outbound calls carry digital signatures verifying caller identity.
- Carrier Verification: Receiving carriers verify signatures, delivering calls with trusted caller IDs.
Implementing STIR/SHAKEN protocols improves outbound call connection rates and protects brand reputation.
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